Privacy Policy

1. Introduction

Welcome to VSD Healthcare. We are committed to protecting your privacy and maintaining the confidentiality of your personal and healthcare-related information.

This Privacy Policy explains how VSD Healthcare collects, uses, shares, stores, and protects information when you visit our website, submit a contact form, book a session, request a consultation, or use our physiotherapy, rehabilitation, wellness, and healthcare services.

2. About VSD Healthcare

VSD Healthcare provides physiotherapy, rehabilitation, wellness, personalized healthcare, and home physiotherapy services focused on pain relief, recovery, mobility improvement, post-surgery rehabilitation, sports injury recovery, senior care, and long-term wellness.

Our services are available across Delhi NCR, including Noida, Gurgaon, Faridabad, Ghaziabad, and nearby service areas.

3. Information We Collect

We may collect personal, contact, appointment, and health-related information from you when you interact with our website or services.

• • Full name
• • Phone number
• • Email address
• • Address or service location
• • City or service area
• • Subject and message details submitted through contact forms
• • Appointment or consultation request details
• • Medical condition or treatment-related information shared by you
• • Age, gender, or health details if required for treatment planning
• • Website usage, device, browser, and technical information

4. Health and Medical Information

When you request physiotherapy, rehabilitation, or wellness services, we may collect health-related information that is necessary to understand your condition and provide suitable care.

This may include symptoms, pain areas, medical history, previous surgery details, doctor recommendations, injury details, mobility limitations, current medicines, or other information voluntarily shared by you or your family member.

5. How We Collect Information

We may collect information through different methods, including:

• • Contact forms submitted on our website
• • Appointment booking forms
• • Phone calls or WhatsApp communication
• • Email communication
• • In-person consultation or home visit assessment
• • Follow-up communication with patients or family members
• • Website cookies, analytics tools, and browser data

6. How We Use Your Information

VSD Healthcare uses your information to provide safe, personalized, and efficient healthcare support.

• • To respond to your inquiries and support requests
• • To book, confirm, manage, or reschedule appointments
• • To provide physiotherapy, rehabilitation, and wellness services
• • To create personalized treatment and recovery plans
• • To communicate appointment reminders and service updates
• • To understand patient needs and improve service quality
• • To maintain patient records and treatment history
• • To improve website performance and user experience
• • To comply with applicable legal, regulatory, or safety requirements

7. Confidentiality of Patient Information

We understand that healthcare information is sensitive. Any health or medical information shared with VSD Healthcare is treated with care and confidentiality.

Your medical information is used only for patient assessment, treatment planning, rehabilitation monitoring, healthcare service delivery, follow-up support, and maintaining treatment records.

8. Sharing of Information

VSD Healthcare does not sell, rent, or trade your personal information to third parties.

We may share your information only when necessary and appropriate, including:

• • With authorized physiotherapists or healthcare professionals involved in your care
• • With internal staff for appointment management and support
• • With trusted service providers who help us operate our website or communication systems
• • With legal, regulatory, or government authorities if required by law
• • In situations where disclosure is necessary to protect patient safety or prevent harm

9. Third-Party Service Providers

We may use trusted third-party service providers for website hosting, form submissions, communication tools, analytics, payment support, technical maintenance, or customer support.

These service providers are expected to handle your information securely and use it only for the purpose of providing services to VSD Healthcare.

10. Cookies and Website Analytics

Our website may use cookies, analytics tools, and similar technologies to improve website functionality, understand visitor behavior, measure website traffic, and enhance user experience.

You can disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

11. Data Security

We take reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.

However, no method of internet transmission, electronic storage, or online communication can be guaranteed to be completely secure. We encourage users to share information carefully and through official communication channels only.

12. Data Retention

VSD Healthcare retains personal and healthcare-related information only for as long as necessary to provide services, maintain treatment records, communicate with patients, improve care quality, comply with legal obligations, resolve disputes, and protect our legitimate interests.

When information is no longer required, we may delete, archive, or securely restrict access to it, depending on operational and legal requirements.

13. Appointment and Contact Form Data

When you submit a contact form, appointment request, consultation form, or service inquiry, the information provided by you is used to contact you, understand your requirement, schedule services, and provide healthcare assistance.

We do not use appointment or inquiry information for unrelated purposes without your consent.

14. Communication and Updates

We may contact you through phone, email, SMS, WhatsApp, or other communication methods for appointment confirmations, service updates, treatment follow-ups, support responses, or important healthcare-related communication.

You may request us to stop non-essential communication by contacting us using the details provided in this Privacy Policy.

15. Children’s Privacy

Our services may be provided to minors only with the consent and supervision of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate parental or guardian consent.

16. Third-Party Links

Our website may contain links to third-party websites, platforms, tools, or services. These links are provided for convenience or information only.

VSD Healthcare is not responsible for the privacy practices, security, content, accuracy, or policies of third-party websites. We encourage users to review their privacy policies separately.

17. Your Rights

Depending on applicable law and operational requirements, you may request to access, update, correct, or delete your personal information.

• • Request access to your personal information
• • Request correction of inaccurate or outdated details
• • Request update of contact information
• • Request deletion of personal data where legally permissible
• • Withdraw consent for non-essential communication
• • Ask questions about how your information is used

18. Accuracy of Information

You are responsible for providing accurate and complete information when contacting us, booking services, or sharing medical details.

VSD Healthcare will not be responsible for service delays, incorrect communication, or treatment limitations caused by incomplete, false, or inaccurate information provided by you.

19. Changes to This Privacy Policy

VSD Healthcare reserves the right to update, modify, or replace this Privacy Policy at any time. Updated versions will be posted on this page with the revised update date.

Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

20. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us: